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Shipping Information
Shipping Carriers
Shipment Methods
Shipping Orders
Insurance
Shipment Inquiries
Shipping and Handling Charges
Notes on Delivery
Notes on Same-day shipping deadlines
Returns, Warranty and Purchase Agreement
Payment Options (Listed to the right)
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Shipping Carriers
Standard delivery is via UPS Ground. If you would like to use a carrier other than UPS please indicate which carrier you prefer on your order and specify the shipment method you wish to use (options shown below). Prepaid freight charges will be added to the invoices. Our available carriers are:
• FedEx • UPS • DHL
Shipment Methods
Ground delivery time is based on how far away your location is in relation to Bettendorf, IA. Faster deliveries are available with the following options:
• Next Day Air
• Two Day Air
• Three Day Air
• Early AM
• Saturday
Shipping Orders
As a general rule of thumb; all received orders that are ground or next day and come in before our shipping deadline of 7:15 p.m. CST, will be shipped on the same business day. Any orders received after the shipping deadline will be shipped out the following business day. Any new customers wishing to open a credit account with us will need to allow up to two working business days for credit verification. Existing EZSeries Touchpanel customers can obtain open credit the same day.
In order to take advantage of our same day shipping guarantee, your order must be paid by credit card or you must have an open credit account with our company that is current and in good standing. If your payment by credit card is declined, your open credit account with our company is past due, or your order amount exceeds your credit limit, there is the possibility that your order may be delayed.
Insurance
Since it is our policy to ship all of our goods FOB Bettendorf, IA, the risk of loss transfers to you once we deliver the goods to the carrier of your choice. To ensure against potential loss or unusual damage to your order, you have the option to purchase insurance at your expense (online orders have insurance automatically included in the shipping charges). If you are interested in purchasing insurance for your shipment please ask our customer service representative to calculate the cost for you when you are finished placing your order. The cost for the insurance will be added on to your invoice if you decide to purchase it.
Shipment Inquiries
If you believe that your shipment has been delayed or was incomplete upon arrival, please take into consideration the following items before you call to inquire about your order:
• Allow a sufficient amount of time for your shipment to arrive. Please be aware that various carriers schedule multiple shipments which may delay your shipments. This pertains particularly to overnight packages. If you have reason to believe that your shipment has indeed been delayed you can track your order on-line by accessing our shipment tracking feature.
• Air shipments to Canada have the potential to be delayed for a longer period of time due to unforeseen delays originating from customs.
• It may be beneficial to notify your receiving department of the delayed shipment. There are times when receiving may not have had the opportunity to check the shipment in yet or the shipment is merely waiting in receiving to be delivered to the designated party.
• Please be sure to complete a thorough inspection of all the packages you receive to ensure that you locate any small items that may be concealed by the packing material.
• It would be in your best interest to inspect all deliveries immediately upon arrival. Please notify us within 48 hours of receipt of your order for any suspected shortages or discrepancies so that we may resolve the issue in a timely matter.
Shipping and Handling Charges
Shipping charges are calculated based on a flat fee per order value and any additional special surcharges. Please refer to the Shipping Chart and the notations on the chart to calculate shipping charges through UPS.
Notes on Delivery
Please make note of the following guidelines, restrictions and/or exceptions on delivery times:
• All shipments depend upon stock availability.
• No deliveries are made to P.O. boxes.
• Delivery times are based upon freight carriers’ policies and procedures. We cannot guarantee delivery times.
• Air services may vary by zip code.
• Timely delivery of air shipments to Canada cannot be guaranteed due to potential delay in customs.
Notes on Same-Day
Shipping Deadlines
• Same-day shipping only applies to UPS shipments.
• For same-day shipping, place order before 7:15pm CST.
• We do not ship on Saturday, Sunday or holidays. |
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Payment Options
Credit Accounts
Purchase orders are accepted by our company by customers who have an approved account with us. If you are interested in setting up an open credit account with us; you can get the process started for your approval with your first order. You will find a credit application in this catalog on page 1-38 that you can fill out and fax over to our accounting department. If you are placing your first order via our web site; you must complete the on-line credit application.
Existing EZSeries Touchpanel Customers
In order to make it EZ for existing EZSeries Touchpanel customers to obtain open credit from us, all we require you to do is to Fax or E-mail to us a recent invoice from your previous supplier of EZSeries Touchpanel or EZText. We shall immediately give you open credit for same day shipping for up to $2000.00. If you need higher credit, you will then need to fill in the Credit Application and get your credit approved in the next 2 business days.
Remember you also get a Free Upgrade to EZPanel Enhanced Editor when you buy a new EZPanel from us. So, get same day EZ Credit and Free software with one stroke!
Credit Account Terms
Orders are invoiced the day of shipment with our credit account terms being Net 30 days. Our shipping terms are FOB from the city of Bettendorf, IA with freight prepaid and included on the invoice. All accounts are payable in full within 30 days of the date of invoice.
You will need to reinstate your account if you wish to place an order on an account that has been inactive for a period of time of one year or longer. In order to verify your credit information; it may take up to two business days to process your account information.
Maintaining our competitive prices and offering our exceptional customer service and tech support is all dependent on our customers keeping their account balances current. In the event that your account exceeds the 30 day payable time frame; your account will be subject to interest charges of 1.5 percent per month (18% APR) on the remaining unpaid balance where allowable by law, as well as attorney’s fees, court costs, and other costs of collections. Our company has the right to suspend credit accounts without notice.
Credit Card
We accept the following major credit cards: VISA, MasterCard, & American Express. All orders that are being paid for, using a major credit card must be approved prior to shipment. The response time will be dependent on the credit card verification process so it is imperative to have your order ready before 7:00 p.m. CST in order for us to be able to meet the shipping deadline. In the event that a problem arises, we will contact you immediately, by phone or e-mail, to advise you of the delay and the details of the problem which will in turn minimize the delay of your shipment.
Wire Transfer
We offer the option of payment by wire transfer for larger orders. For further details regarding the option of payment by wire transfer, please call your CSR.
Terms and Conditions
EZAutomation's terms and conditions apply to all orders and we do not allow any deviation from our terms of agreement.
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Manuals / Documentation